Waheshimiwa cry foul after Safaricom blocks their lines

On Sunday morning, some of Kenya’s well-known public figures were horrified to hear that the top telecoms provider, Safaricom, had cut off their connections because they reportedly didn’t follow the registration requirements.

The deadline for nationwide SIM card registration was established for Saturday, October 15 by the Communications Authority of Kenya (CA).

Makueni Governor Mutula Kilonzo Junior, Nandi Senator Samson Cherargei, attorneys Ahmednasir Abdullahi and Charles Kanjama, and former Wajir Woman Representative Fatuma Gedi are some of the public figures whose lines have been terminated for allegedly failing to register as subscribers.

Ahmednasir Abdullahi, a senior counsel who has had a Safaricom SIM card for 25 years, posted a complaint about being blocked on Twitter.

“After 2-and-half decades of being a loyal customer of @Safaricom_Care, they unceremoniously switched off my line this Sunday… Tomorrow I will move to one of the competitors and will never use their services again,” said the lawyer on his Twitter handle @ahmednasirlaw.

At 12:50pm on Sunday, Ahmednasir tweeted: “[I’m] glad that @Safaricom_Care [have] restored my line… That was the sensible thing to do, and my office will do the needful (SIM card registration) kesho.”

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Makueni Governor Mutula Kilonzo Junior, via his Twitter handle @SenMutula, said: “@ahmednasirlaw and @Safaricom_Care, I suffered the same fate. It took a while to figure out that my line had been barred.”

Nandi Senator Cherargei, via his Twitter handle @scherargei, said: “After 15years of having @SafaricomPLC lines, they have decided to switch off their services today morning inconveniencing me.”

Senior Counsel Charles Kanjama (@ckanjama) said on Twitter: “[I’m] equally disappointed with @Safaricom_Care. We’ll file a class action suit on behalf of aggrieved and registered M-Pesa and Safaricom subscribers for breach of contract, breach of duty of care and violation of right to fair admin action. We’ll seek damages of USD50 (Sh6,050) per subscriber per day.”

Former Wajir Woman Representative Fatuma Gedi (@Hon_FatumaGedi) said on Twitter: “It’s the same thing with me. Safaricom, kwaheri.”

However, Narok Senator Ledama Olekina criticized the complainants for disregarding the legislation regarding SIM card registration.

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“Why are you guys [expletive] about @Safaricom_Care? You know the law. Why can’t you just follow it like all other Kenyans? Are [you] too busy to queue and register your line? This impunity will kill you all, @ahmednasirlaw, @scherargei and other Advocates of the High Court.”

Thousands of Kenyans’ cell phone lines were on Sunday morning suspended after the October 15, 2022 SIM registration deadline elapsed.

Safaricom sent messages to its affected clients, asking them to visit its mobile shops to have the blocked lines reactivated.

“Dear customer, your line has been suspended pending registration update. Visit the nearest M-Pesa or Safaricom shop to update your ID,” the company said in a message to one of its clients.

“I received the suspension message this morning (Sunday, October 16). I can’t transact on M-Pesa, access data bundles or send messages. However, someone can call me and the call will go through,” a Nairobi resident, Lilian, told The Standard on Sunday morning.

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Users of Airtel and Telkom were also affected.

The Communications Authority of Kenya (CA) had set October 15, 2022 as the deadline for SIM registration.

According to the CA, the move will allow the government to weed out fraudsters and criminals using unregistered cell phone lines to cause harm.

On Friday, October 14, the agency clarified that subscribers whose cell phone lines would be blocked after the registration deadline would still be able to reactivate them in subsequent days, saying registration was a continuous process that can’t be limited to a specific date.

“Operators are not going to stop the exercise because of the October 15, 2022 deadline. We expect them to continue with the process,” said CA’s Telecoms Licensing and Compliance Assistant Director Liston Kirui.

The Communications Authority of Kenya had earlier set the SIM card registration deadline as April 15, 2022 but revised it to October 15.

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