Safaricom surprises customers with cash through M-Pesa

A group of Kenyans have questioned Safaricom’s offer sent to their M-Pesa accounts on KoX, formerly known as Twitter.

The offer began to appear in the aforementioned customers’ accounts in the middle of the morning on Thursday, January 11, 2024.

Some people received awards of Sh150 and Sh100, while others received Sh20. Kenyans are wondering why this was done.

“What is Mpesa Offers? Ni kama wanatuma Kabej…” @David_ _ _Mbugua posed on X.
Through a Safaricom M-Pesa screenshot shared, Mbugua revealed that he received Sh100 at 10:47 AM.

@MseewaNduthi also confirmed receiving Sh100 at 11:47 AM on Thursday, January 11.
“What the heck is Mpesa offers, and mbona wamenitumia pesa (Why have they sent it to me)?” @MseewaNduthi sought to know.

@Shirley_Sein wondered why Safaricom opted to send her Sh20 instead of Sh200.

“What or who is MPESA offers? Why are they giving me 20 bob? Mimi surely na hii miaka yangu yote (Surely, at my age, they send me such an amount of money)?” probed the money transfer platform client.

“Confirmed. You have received Ksh20.00 from M-PESA OFFERS 4090193 on 11/1/24 at 12:35 PM. New M-PESA balance is Ksh… Separate personal and business funds through Pochi la Biashara on *334#. Nani mwingine amepata hiyo message? I’m happy to receive the Sh20. Thank you, MPesa,” @NahashoKimemia lauded the company.

In a statement, Safaricom said, “Thank you for your patience as we fixed the M-PESA service interruption recently. Please enjoy some cashback as a token of our gratitude. We appreciate you.”

The interruption had affected M-Pesa services for several hours on Tuesday, impacting transactions conducted through the M-Pesa app, USSD code, and SIM card tool. This disruption had caused inconveniences for businesses and customers alike.

Safaricom had attributed the service disruption to scheduled maintenance, and the company took swift action to resolve the issue.

This gesture of offering cashback to its customers demonstrates Safaricom’s commitment to acknowledging and valuing its customer base.

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