Poleni! KNEC apologizes as KCPE candidates unable to get results

The 2023 Kenya Certificate of Primary Education (KCPE) results have just been made available, and the Kenya National Examination Council (KNEC) has apologized for any inconvenience this has caused.

Hours after Kenyans complained multiple times about delays in receiving the results via the short SMS code 40054, this has happened.

However, KNEC has now admitted to the hold-up and stated that it is attempting to fix the system.

Those who requested the results were informed that the service is presently unavailable, in contrast to the past when sharing the candidates’ details would immediately result in instant feedback.

“The KCPE 2023 results are not available. Kindly try again later after the announcement,” reads a text from telecommunications giant, Safaricom.

A majority of people have expressed their frustrations on X saying the delays are causing tension and anxiety on the candidates who are waiting with bated breath, while also losing money to the SMS short code, which is costing Sh25 per request.

An X user, Edgar Wabwire said: “It’s been 30 minutes after Education CS Ezekiel Machogu released KCPE results and the SMS Code for candidates to get their results is not working. No candidate up to this time has gotten their KCPE results by sending their index number to SMS number 40054.”

“KCPE short code 40054 is not responding one hour after the release by CS Machogu. Someone is “sleeping” in the office! Why release KCPE results and take too long to activate the code?” posed Felix Njika.

The teachers have since resorted to visiting the KNEC portal to access the results.

Another netizen, Abdina Elmi expressed similar concerns saying: “What a letdown to students, parents, and other stakeholders who have been waiting for their results and have not been made accessible a whole hour after the official release of the results.”

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