Kenya Airways has moved to calm public concern following the release of its full-year 2025 financial results, assuring customers that flights continue to operate as scheduled despite posting a net loss of Sh17.1 billion.

The result marks a sharp reversal from the Sh5.4 billion profit recorded in 2024, which had briefly raised hopes of a sustained financial turnaround for the national carrier. Total income also declined to Sh161.5 billion from Sh188.5 billion the previous year, reflecting what the airline described as a difficult operating environment.

In a Customer Update statement dated March 30, 2026, the airline sought to contain anxiety triggered by the figures.

“We wish to reassure our customers, partners, and the public that our operations remain normal, with flights operating as per schedule across our network,” KQ said, adding that all valid tickets remain fully honoured.

Passenger performance took a significant hit during the period. Revenue passenger kilometres fell by 18 per cent, passenger numbers dropped from 5.2 million to 4.6 million, and cargo volumes declined by eight per cent.

The airline pinned much of the blame on operational constraints, chiefly the temporary grounding of three Boeing 787-8 Dreamliner aircraft, which represented a third of its wide-body fleet. Engine availability issues and global spare parts supply chain disruptions further compounded the challenges.

Despite the turbulence, Kenya Airways pointed to its history of weathering adversity, citing its ability to navigate COVID-19, security incidents, health crises, and geopolitical disruptions.

“We have continued to be a beacon of resilience,” the airline said, also noting continued backing from the Government of Kenya, which regards the carrier as a strategic national asset.

The latest loss adds to a troubling long-term financial picture. Kenya Airways has now recorded net losses in 13 of the past 16 years, with cumulative losses since 2010 exceeding Sh200 billion, equivalent to approximately $1.54 billion.

Looking ahead, the airline outlined a recovery strategy centred on raising capital to address aircraft and engine constraints, cutting costs, stabilising operations, and growing cargo capacity.

“Customers can continue to book and travel with confidence,” KQ said, as it works to steady the ship and restore the financial momentum briefly glimpsed in 2024.