Bolt Kenya has dismissed claims that it plans to cease operations in the country, assuring customers, drivers, and partners that its services remain fully operational.

The clarification follows the circulation of a letter on social media purporting to announce that the ride-hailing company would shut down its Kenyan operations effective June 8. The document sparked widespread speculation and concern among users and drivers who depend on the platform for transportation and income.

In a statement issued on June 1, Bolt Senior General Manager for East Africa, Dimmy Kanyankole, categorically rejected the authenticity of the letter, describing it as fabricated and misleading.

“We wish to categorically state that this document is fake and did not originate from Bolt Kenya or any of its authorised representatives,” Kanyankole said.

The company reassured its community that there are no plans to scale down or discontinue operations in Kenya, emphasizing its continued commitment to serving customers and creating economic opportunities for thousands of driver-partners across the country.

“Bolt continues to operate normally in Kenya and remains focused on delivering safe, reliable, and innovative services while creating economic opportunities across the country,” the company stated.

The false claims had generated uncertainty among stakeholders, particularly drivers and riders who rely on the platform as a source of income. Bolt is among Kenya’s leading ride-hailing companies, serving thousands of customers daily and supporting a large network of drivers, riders, and delivery partners across major towns and cities.

In response to the incident, the company revealed that it has launched investigations into the source of the fake document and intends to take action against those responsible for creating and disseminating the misinformation.

“We are currently investigating the source of the fabricated document and will take appropriate action against the creation and dissemination of misleading information that misrepresents the company,” Bolt stated.

The company urged members of the public to disregard the circulating letter and avoid sharing unverified information that could cause unnecessary alarm.

Despite the rumours, Bolt says it remains focused on expanding its footprint in Kenya. The company continues to invest in its local operations, including growing its two-wheeler fleet for delivery and boda boda services.

As part of its expansion strategy and commitment to sustainable transportation, Bolt has already enrolled more than 1,700 electric motorcycles into its network. The initiative is aimed at increasing access to affordable transport while promoting environmentally friendly mobility solutions.

Kanyankole encouraged stakeholders to rely on the company’s verified communication channels for accurate information and official updates regarding its operations.

The clarification is expected to reassure thousands of users and partners who had been concerned by the widely circulated claims, as Bolt reaffirms its long-term commitment to the Kenyan market.