How to Report a Power Outage to KPLC in Kenya 2025

Experiencing a power outage can be frustrating. Knowing how to report a power outage to KPLC in Kenya ensures a quick resolution.

KPLC provides several ways to report outages, making it easy to get help when needed.

Ways to Report a Power Outage

1. Use the KPLC USSD Code

The easiest way to report an outage is through the KPLC USSD code. Dial *977# on your phone and follow the prompts. This method is fast and does not require internet access.

2. Call the KPLC Customer Care Line

You can also report outages by calling KPLC’s customer care at 97771 or 0703 070 707. Provide your account number and location details to speed up assistance.

3. Use the KPLC Mobile App

KPLC has a mobile app available for both Android and iOS users. Download the app, log in, and select the outage reporting feature. This allows you to submit reports conveniently from your phone.

4. Send an SMS

Another quick method is sending an SMS with your account number and outage details to 95551. KPLC will acknowledge your report and update you on the progress.

5. Report via Social Media

KPLC actively responds to customer queries on social media. Send a direct message or post a comment on their official Twitter (@KenyaPower_Care) or Facebook (@KenyaPowerLtd) pages.

6. Visit a KPLC Office

If other methods are unavailable, visit the nearest KPLC office. A customer service representative will assist you in reporting the outage and provide updates on resolution timelines.

What to Include in Your Report

When reporting a power outage, include essential details to help KPLC resolve the issue faster:

• Your account number or meter number
• Your physical address
• The nature of the outage (e.g., total blackout, partial outage, flickering lights)
• Any unusual occurrences (e.g., sparks, transformer noise)

What to Do While Waiting for Restoration

• Check if neighbors are affected – This helps determine if the outage is widespread.
• Turn off electrical appliances – Prevent damage when power is restored.
• Use backup power sources – If available, use generators or power banks.
• Stay updated – Follow KPLC updates on social media or their website.

Now you know how to report a power outage to KPLC in Kenya. Using the USSD code, mobile app, SMS, or calling customer care ensures quick response. Always provide accurate details to help KPLC resolve issues efficiently.