Candidates who sat the 2025 Kenya Certificate of Secondary Education (KCSE) examination were on Thursday afternoon unable to access their results after the Kenya National Examinations Council (KNEC) website experienced technical difficulties shortly after the results were released.

Education Cabinet Secretary Julius Migos Ogamba announced the results shortly in the morning, stating that they would be available to the public immediately after the official release.

According to the CS, individual candidate results were to be accessed online via https://results.knec.ac.ke. 

However, minutes after the announcement, attempts to access the results through the KNEC website were unsuccessful. Users were met with error messages such as “This page isn’t working” and “This site can’t be reached.”

The toll-free helplines provided by the CS were also reported to be busy, with several attempts to reach the numbers failing to connect.

By the time of publication, KNEC had not issued any official statement addressing the outage or providing guidance on when normal access would be restored.

In previous years, candidates accessed their KCSE results via SMS by sending their index numbers to a short code provided by KNEC. However, the SMS option was discontinued for the 2025 KCSE results, leaving candidates reliant solely on the online platform.

The situation mirrors a similar incident in 2024, when Kenya Certificate of Secondary Education (KCSE) candidates were unable to access their results after the SMS system collapsed. At the time, candidates received messages stating their results were “not available” and were advised to try again later, even hours after the official announcement.

KNEC later apologised for the 2023 incident, citing technical challenges with its systems.

As of press time, candidates and parents continued to wait for clarity as they repeatedly attempted to access the 2025 KCSE results online.