In response to complaints that certain users aren’t getting M-Pesa transactions message, Safaricom has responded.
The problem, according to the company, is specific to Android users who have defaulted third-party messaging apps.
“Dear Customer, We have noted that some of our customers are not receiving messages from Safaricom and/or M-Pesa. This issue is affecting customers with Android phones who are using third party SMS apps,” Safaricom stated.
Here’s Safaricom’s advice to customers
To resolve the issue, we advise affected customers to follow the below steps:
1. Open your SMS app and check the Spam & Blocked folder.
2. Find a Safaricom and M-PESA message and unblock it.
3. All subsequent messages will go to the main inbox.
Additionally, customers using Android smartphones can select the default SMS app as it does not have a spam folder.
In an earlier communication, Safaricom announced that starting February 5, 2024, customers will be unable to send money from M-Pesa to unregistered mobile accounts.
The mobile phone operator emphasized that registered customers, however, will retain the ability to send and receive money seamlessly, even across different mobile money providers.
“Effective February 5, 2024, you will no longer be able to send money from M-Pesa to unregistered mobile money customers,” reads a statement by Safaricom.
This decision is a strategic move by Safaricom to enhance security measures and regulate transactions within the mobile money landscape.