The Bonga Points program, which lets users accrue points for utilizing the network, has an expiration date specified by the telecommunications provider Safaricom.
Later this month, the operator will announce a revision to the terms and conditions of the loyalty program, which states that Bonga Points older than three years (December 2019) will expire on January 1, 2023, and they won’t be redeemable.
According to the leaked updated terms and conditions, Safaricom made this move to boost Bonga redemption.
The collected Bonga Points now have a validity term so that customers can redeem them.
Customers of Safaricom receive one Bonga Point for every Ksh. 10 they spend on the network.
The incentives that can be obtained from the points include call time (minutes), data packages, and SMS.
The terms and conditions (Ts & Cs) were last modified in December 2021, and the service started in October 2017.
The decision to invalidate unused Bonga Points aims to lower the telco’s estimated Ksh. 4.5 billion liability to customers from the reward program.
